This is a follow-on to my last post here.

Typical form mail garbage that has nothing to do with the problem from Barracuda Networks. My replies are in bold. Thank you for contacting Barracuda Networks regarding your issue. Your issue is important to us. We have assigned a confirmation number: **** to this case.

We apologize for any inconvenience that this may have caused you. Since this is is your first request for this IP, the reputation of this IP address will be temporarily upgraded from “poor” for 48 hours or until we complete our investigation. When our investigation is complete, you will receive a decision via email. It may take up to 1 hour for the changes in the Barracuda Reputation System to propagate to all the Barracuda Spam Firewalls in the world.

I would be shocked to find out the investigation resources are hopelessly under-resourced. Just shocked!

There are a number of reasons your IP address may have been listed as “poor”, including:

1. The email server at this IP address contains a virus and has been sending out spam Nope
2. The email server at this IP address may be configured incorrectly Nope
3. The PC at this IP address may be infected with a virus or botnet software program Nope
4. An individual in the organization at this IP address may have a PC infected with a virus or botnet program Nope
5. This IP address may be a dynamic IP address which was previously utilized by a known spammer Nope
6. The marketing department of a company at this IP address may be sending out bulk emails that do not comply with the CAN-SPAM Act Nope
7. This IP address may have a insecure wireless network attached to it which could allow unknown users to use it’s network connection to send out bulk email Nope
8. In some rare cases, your recipients’ Barracuda Spam Firewall may be misconfigured Rare cases eh? Well, Nope.

If you do not think any of the above apply, please also contact the person who manages this IP address, as they may be better able to investigate this issue. That would be me. I’ll open a trouble-ticket to myself. Nope.